Or rather, lack of customer service is anti-marketing.

There’s lots of buzz round t’interweb about this video…

Notice that is has just over 1.3million views at the time of posting.

United Airlines broke his guitar and no-one took responsibility. He wrote a song and posted it on YouTube.

A “sorry, we’ll replace the guitar” would have saved an awful lot of bad PR.

The title of this post was shamelessly stolen from Faris.